what is a call center?

here we go!!!

http://www.inforonics.com/ A call center is the home to all of those nasty sales calls we all receive on a daily basis around 8:30pm while we are eating dinner. They are closely related to Satan. It is a telemarketing firm, either selling something, or where you would call for help on a product, etc. A call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone.

A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.

A call centre is often operated through an extensive open workspace for call center agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).

Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks and sales support. a center where calls are received. sort of like a sperm bank, but with words instead of underdeveloped people. A call centre is an office where requests, questions etc. are taken in large amounts by people who work as operaters to take the calls. For example, places like Telstra have a call centre to answer any questions people have when they call up. Sometimes the centres are based overseas in countries like India for companies that want to cut the running costs as labour is often cheaper there.