Any British telecom engineers out there!!?

Could you please help, first of all my line is dead,that mean no dial tone,but i can still go on the internet.

I have done all that was asked of me of the bt web site, whilst checking my main socket it broke and im wondering where i can get a new main socket box from.

Hi ya, the best thing to do it get a master LJU from a DIY / maplin store, its very simple to do, but you can also ring BT if your prefer, please ensure when you install anew socket on the rear of teh LJU are 6 slots (IDC) please ensure you punch the wire home, this helps prevent noisy line, crackling calls, you cant buy the proper tool for about ￡6-8 from ebay, called a krone tool or similar, or a plastic one from a diy store as long as the line goes into slot 2 & 5, you cant go wrong! hope this helps. It sounds as though they are doing maintainence work nearby.

Your local DIY shop or do it all/focus B&Q should sell main socket boxes(will be cheaper than buying one off BT).

xx Thats just BT they suck, change your supplier you can only buy the master socket box from bt If you are still getting online do you not think your phone could be the problem? Call 150 from any BT landline Are we talking about the bt mains socket ?? if so you can now buy them from B&Q

but fitting thems a different matter You would be best to either try your phone or a neighbours to call BT at 150..

because if you call them they will do a test on your line to see if there are any errors and proceed with a suitabe action from there.