Harvey Norman Singapore return policy?

Recently bought a new home theatre which is less than 1 week and discovered not satisfied with the product as it has some technical issue which is intermittent sound loss. Therefore the logical method to address the problem is to seek a replacement from the store which is bought from. For my instance is Harvey Norman. They practise 7 days exchange policy if user encounter any problems during this 7 days period of exchange. I called them and ask for procedures to seek for exchange. Alright, ask the panasonic technician to come over to inspect the system, since the intermittent sound loss occur random so on the spot may not be detect it, so they need to take back for 5 days or so to confirm the problem but weekends no working for them therefore take it as one whole week!! no way I can accept that. I mean return policy should be quite fuss free for customers, do anyone encountered such issue?? Any suggestions? This applied to anyone who bought things from harvey norman in Singapore only.

Most people in this forum live in North America, predominately in the USA, with a smattering of Brits, and wouldn't have a clue what you are talking about, regarding a store in Singapore.

Hint: Go to the bottom of any CEQnA.com page and you'll find "International Answers." Click on Singapore and post your question - you'll be communicating with people who actually live there and might be able to help.

The answers post by the user, for information only, CeQnA.com does not guarantee the right.